However, I spent a lot of time talking to the customers. ![]() Nobody thought the world needed another video service. Still, he had a famously hard time raising money for his new startup, with a long list of venture capitalists taking a pass. He knew that despite a large number of video conferencing options, the company wasn’t meeting business customers’ needs. “The year before I left, every day I did not want to go to the office because I did not see a single happy WebEx customer,” Yuan said. But after several years, he found himself losing motivation because customers seemed increasingly unhappy with the product. Yuan had been an early WebEx employee and stuck with the company when Cisco acquired it. Founded in 2011, Zoom initially targeted the kind of customers who had been using Cisco’s WebEx.
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